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Putting the customer first

At Grand Union Housing Group we ensure our customers are at the heart of everything we do.

We recently conducted a groupwide 'Customer First' project, in which we consulted widely with our customers, staff and management and subsequently made a number of improvements to our services, including establishing our customer care standards.

These standards set out what our customers can expect when they contact us. We also have a Customer Feedback Policy, which allows customers to let us know what they think of our service.

Customer care standards (405kb) [pdf / 405KB] Full details of the standards Grand Union Housing Group has set itself in terms of customer service

Customer Feedback Policy (43kb) [pdf / 33KB] The full details of how you can pass your feedback to us on our service

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