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How we are regulated

The Homes and Communities Agency (HCA) helps create successful communities by making more homes and business premises available to the residents and businesses who need them. It also regulates social housing providers in England.

Homes and Communities Agency logo

All housing associations (Registered Providers RPs) are regulated by the Homes and Communities Agency (HCA). They produced a Regulatory Framework, which was revised in 2015, that details how we are expected to run the business. We are fully compliant with the HCA’s regulatory framework and this demonstrates to them that we are performing well and in accordance with their regulations.

The framework covers the HCA’s six standards – which are the key areas of our business:

  • Governance and Financial Viability
  • Value for Money
  • Rent
  • Tenant Involvement and Empowerment
  • Home
  • Tenancy
  • Neighbourhood and Community

We review our compliance with the framework annually and report to our Group Board to assure them that we are well run.

Additionally we have adopted the National Housing Federation’s (NHF) Code of Governance, which are the rules by which the Boards run the business. Again we are fully compliant with the Code and we review our compliance and report to the Group Board each year.

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