We want to deliver excellent services that exceed our customers’ expectations.
Our Customer Service Standards and Commitments provide a greater understanding of the services we can deliver and are underpinned by our values of Integrity, Quality, Respect, Innovation and Teamwork.
We measure our performance against standards and targets that are reviewed annually.
|% of calls answered (target = 90%)||89.51%|
|Average seconds taken to answer calls||35 seconds|
|Repairs completed in target (target = 95%)||91.85%|
|Average time to complete repair (target = 10 days)||15.46 days|
|Valid gas certificates (target = 100%)||100%|
|New lets – rental (target = 10 days)||8.29 days|
|New lets – shared ownership (target = 180 days)||51.17 days|
|Properties available to let (target 0.5%)||0.43%|